"Not such a bad start on a long drive home!"

2008 Ford Expedition At 10:00 am, Friday, March 25, 2011, we pulled into your dealership without an appointment. We were just leaving Tucson to return... more...

"Not such a bad start on a long drive home!"

2008 Ford Expedition At 10:00 am, Friday, March 25, 2011, we pulled into your dealership without an appointment. We were just leaving Tucson to return to WI, when the engine light came on. The service advisor, David Holland, explained that it would likely be two hours. It did take 2 1/2 hours. Meanwhile, he checked in with us. Edgar, a sales rep, talked with me about the features of a Fusion. The cafeteria staff were friendly during our wait . The waiting area was large, inviting, and comfortable. We wish we knew of such service in the Madison, WI area. The best part was that the sensor problem was diagnosed and fixed for free, since it was under warranty. Not such a bad start on a long drive home. Thank you all!

Marilyn & Ted N. Madison, WI,3/25/2011

"Service Department Excellence"

I recently had both of my fairly new Ford vehicles break down to some extent.  Most notably was my Mercury Mariner that had a laundry list of pro... more...

"Service Department Excellence"

I recently had both of my fairly new Ford vehicles break down to some extent.  Most notably was my Mercury Mariner that had a laundry list of problems.  Mike Hill was my service adviser.  Mike and I had many discussions during the three weeks you had my hybrid.  During these discussions I grew to respect not only Mike and what he does but your establishment and the quality of service.  Mike taught me some great lessons that I can take with me to my field (Real Estate).  Mike was amazing!  He was accessible and returned all my phone calls immediately, even when I was being a real jerk.  I want you to know that Mike's level of service exceeded my expectations by light years.  I believe I went into this process thinking I was going to get "screwed over" for some reason and it was the exact opposite.  Mike treated me as I would like to be treated.  That's all I would ever want from my clients and I strive to do the same in my business.  I have been a Ford guy my entire life, due to my father, and I will continue to be a Jim Click Ford guy from here on out, due to Mike.  Unless of course you want to sell the company to me, HA!  All joking aside, kudos to Mike for being honest, helpful, and shattering my biased opinion.  I hope you realize how great a representative you have there at the Auto Mall.  He makes you look good every day. 

And I would still like to go have that cup of coffee with you one of these days when you have time, HA - again. 

Thank you for your service, dignity, respect, and loyalty.  It will come back around when I am ready to buy my next vehicle.  I am proud to tell everyone how fantastic my experience has been.  I will be telling everyone.

E. McCauley,8-19-2010