"We have never had such professional, above and beyond call of duty service"

We did not receive a survey after our visit so thought I would e-mail you about our experience. We hope your management gets this. We are from ND and ... more

"We have never had such professional, above and beyond call of duty service"

We did not receive a survey after our visit so thought I would e-mail you about our experience. We hope your management gets this. We are from ND and spent 5 weeks in Tucson this March. We have a 2011 Ford Explorer and felt we had a problem with it so we took it to HT, Fred Adelman, Advisor, took care of our concerns. We had to return in a couple days and he again addressed our needs along with a wonderful service person, name?? We have never had such professional, above and beyond call of duty service. They were WONDERFUL. Even our own dealer where we buy new cars and pick-ups every few years has never treated us as good or given such great service. We just wanted your management to know what a great asset they are to you and how impressed we were and are with his department. We are from out of state and he still got us in right away and was so professional and accommodating. We have told our friends who live there about the wonderful service we had from Fred. Thank him many times over!!!

Gary & Sherry L.,ND, 4/22/2013

"I wanted to make sure I told you how wonderful my service"

I wanted to make sure I told you how wonderful my service was recently when I bought my new ford fusion. Carly Labanow took such great care of us! We ... more

"I wanted to make sure I told you how wonderful my service"

I wanted to make sure I told you how wonderful my service was recently when I bought my new ford fusion. Carly Labanow took such great care of us! We never felt pressured to buy, she was very patient while I asked a million questions. I had been to Jim click ford on 22nd a few weeks before I got into contact with Carly and once I told my salesman over there I was A plan he didn't seem to care much about getting me the right car, however when I told Carly she didn't hesitate at all to help me. This is why I traveled 1 hour to the dealership just to do business with her. I have never had this service at a car dealership. You just dont see this kind of customer service anywhere anymore. You hear a lot about pushy sales people but Carly was all about getting me into the right car not about making a buck. When I got my car Carly took the extra time to make sure I knew how EVERYTHING worked in my car. Knowing it was super late, she didnt want me leaving with out knowing everything. You can be sure I will refer everyone to her who want to buy a new car. Also knowing she can sell many types of cars at Jim click helps. Bill in finance was also someone I wanted to recognize, he was very good at explaining everything to me during the signing process. He let me also many many questions. He knew all the answers to my questions. It was such a smooth process buying this car and I don't feel like I bought this car on a whim. I did my research and bought the car that was right for me and my family, Carly very much helped me and I really hope she is recognized among her peers. Thanks again for such a great experience..

C. Hail,Tucson, AZ 1/23/2013

"My 'kudos' to Mike and your service crew"

My wife and I are on vacation and recently arrived in Tucson with our 31' RV. On the way into town the Parking Brake and ABS lights came on. A person ... more

"My 'kudos' to Mike and your service crew"

My wife and I are on vacation and recently arrived in Tucson with our 31' RV. On the way into town the Parking Brake and ABS lights came on. A person at the campground mentioned Holmes & Tuttle as a good place to get work done. We called them and Mike Hill (mhill@htford.com) told us to bring it in the next morning which was a Thursday. We mentioned that we were on vacation and hoped any repairs could be completed in a timely manner as we have a cat along with us, who needs medication twice daily. We were very impressed with your facility, the kind people and swift service that we received. My 'kudos' to Mike and your service crew for making what could ahve been a major hassle into something at least pleasurable and fondly thought of now. Our thanks to everyone. We will definitely recommend your facility to others. Thanks again,

J. Hafer,CA, 2/7/2013

"I was very happy with the professionalism"

2008 Santa Fe. I was very happy with the professionalism of the person that checked me in at the service department. Garrett was very knowledgeable an... more

"I was very happy with the professionalism"

2008 Santa Fe. I was very happy with the professionalism of the person that checked me in at the service department. Garrett was very knowledgeable and friendly. Although I went in for just an oil change, I did need some other items. Garrett carefully explained and made it hassle free. Thanks

E. Moore,Tucson, AZ 1/12/22013

"I will come back foryour great service"

2011 FORD TAURUS JUST a huge thank you to Michelle Izzo for her superb customer service and professionalism. I will come back foryour great service. A... more

"I will come back foryour great service"

2011 FORD TAURUS JUST a huge thank you to Michelle Izzo for her superb customer service and professionalism. I will come back foryour great service. ALSO, please give my gratitude to the tall gentleman at the cafe. HE was such a gentleman. ALL was a great experience! Thanks,

L. Marks,Tucson, AZ 11/1/2012

"Just a quick follow up letter to say thank you"

Just a quick follow up letter to say thank you for your efforts and those of the Service Dept staff for their excellent work on our new 2012 MKZ Hybri... more

"Just a quick follow up letter to say thank you"

Just a quick follow up letter to say thank you for your efforts and those of the Service Dept staff for their excellent work on our new 2012 MKZ Hybrid, steering wheel repair.

K. Galvin,Tucson, AZ 10/4/2012

"Thanks for the excellent service"

2009 MKX, just a brief note to say how pleased I was with the recent service performed on my vehicle. Prompt, courteous and on time. Thanks for the ex... more

"Thanks for the excellent service"

2009 MKX, just a brief note to say how pleased I was with the recent service performed on my vehicle. Prompt, courteous and on time. Thanks for the excellent service, rest assured the next time I visit Tucson I will be at your service dept. if required. thanks again.

D. Farrow, 4-10-2012

"Not such a bad start on a long drive home!"

2008 Ford Expedition At 10:00 am, Friday, March 25, 2011, we pulled into your dealership without an appointment. We were just leaving Tucson to return... more

"Not such a bad start on a long drive home!"

2008 Ford Expedition At 10:00 am, Friday, March 25, 2011, we pulled into your dealership without an appointment. We were just leaving Tucson to return to WI, when the engine light came on. The service advisor, David Holland, explained that it would likely be two hours. It did take 2 1/2 hours. Meanwhile, he checked in with us. Edgar, a sales rep, talked with me about the features of a Fusion. The cafeteria staff were friendly during our wait . The waiting area was large, inviting, and comfortable. We wish we knew of such service in the Madison, WI area. The best part was that the sensor problem was diagnosed and fixed for free, since it was under warranty. Not such a bad start on a long drive home. Thank you all!

Marilyn & Ted N. Madison, WI,3/25/2011

"Service Department Excellence"

I recently had both of my fairly new Ford vehicles break down to some extent.  Most notably was my Mercury Mariner that had a laundry list of pro... more

"Service Department Excellence"

I recently had both of my fairly new Ford vehicles break down to some extent.  Most notably was my Mercury Mariner that had a laundry list of problems.  Mike Hill was my service adviser.  Mike and I had many discussions during the three weeks you had my hybrid.  During these discussions I grew to respect not only Mike and what he does but your establishment and the quality of service.  Mike taught me some great lessons that I can take with me to my field (Real Estate).  Mike was amazing!  He was accessible and returned all my phone calls immediately, even when I was being a real jerk.  I want you to know that Mike's level of service exceeded my expectations by light years.  I believe I went into this process thinking I was going to get "screwed over" for some reason and it was the exact opposite.  Mike treated me as I would like to be treated.  That's all I would ever want from my clients and I strive to do the same in my business.  I have been a Ford guy my entire life, due to my father, and I will continue to be a Jim Click Ford guy from here on out, due to Mike.  Unless of course you want to sell the company to me, HA!  All joking aside, kudos to Mike for being honest, helpful, and shattering my biased opinion.  I hope you realize how great a representative you have there at the Auto Mall.  He makes you look good every day. 

And I would still like to go have that cup of coffee with you one of these days when you have time, HA - again. 

Thank you for your service, dignity, respect, and loyalty.  It will come back around when I am ready to buy my next vehicle.  I am proud to tell everyone how fantastic my experience has been.  I will be telling everyone.

E. McCauley,8-19-2010